Privacy Policy

Pokeo ("Pokeo," "we," "us") is a reminder and accountability app. You can nudge someone to remind them — but only if they've agreed to hear from you — or set a reminder for yourself. This policy explains what we collect, why and the control you have over it. We've tried to keep it plain.

Who can use Pokeo

Pokeo is for people aged 13 and over. We do not knowingly collect information from children under 13. If you believe a child under 13 has given information to Pokeo, contact tech@pokeo.online and we'll delete it.

Information we collect

Information you give us

• Phone number, used for sign-in with one-time codes and to find people you can nudge
• Profile details, including display name, optional avatar and an optional email for account recovery
• Reminders and nudges — their text, timing and status
• Photos and voice notes you attach to a nudge, and voice or text replies to one. Only the people in that nudge can see or hear them
• Reports you file, including the reason and any details, for abuse review
• Support messages you send us, with any contact details and screenshots you include

Contacts (only if you allow it)

With your permission, Pokeo sends your contacts' phone numbers to our servers to check them against existing Pokeo accounts. We use this only to find matches and to power the "contacts only" privacy setting. Phone numbers that don't match an existing account are not stored and contact names never leave your device. We don't sell your contacts or message them on your behalf and you can revoke this permission at any time.

Information collected automatically

• Device push tokens, so we can deliver reminders and nudges
• Basic technical data — app version, device type and timestamps — needed for operation and diagnostics
• Crash and error reports, so we can fix problems. They include technical details such as your device model, operating system and app version, but not your IP address
• On Android, if you run the alarm test: your phone's make, model and Android version, a random ID for this installation of Pokeo, and the test's result. We use this to tell you when to test again — for example on a new phone — and to learn which phones block alarms, so we can give better setup steps

Purchases

If you subscribe to Pokeo Pro, Apple or Google processes your payment — we never receive your card details. Our subscription provider, RevenueCat, receives your Pokeo account ID and your purchase and subscription status so we can turn Pro on and keep it in sync.

What we do NOT do

We don't sell your personal information, we don't run third-party advertising and we don't track you across other apps or websites. There are no social-media logins, and we never see your full payment details.

How we use your information

• Authentication and account security
• Delivering your reminders and nudges
• Checking that reminders and nudges can ring on your phone
• Running Pokeo Pro subscriptions
• Diagnosing crashes and errors
• Enforcing your privacy choices, including blocking
• Reviewing reports and preventing spam and abuse
• Operating, maintaining and improving the service

How you control who reaches you

You can block anyone, report a nudge or a person for abuse and limit who can nudge you to your contacts only — so strangers can't reach you.

Who we share with

We don't sell your personal information. We share it only with the service providers that make Pokeo work: Supabase for our database, file storage and hosting; an SMS provider for sign-in codes; Apple Push Notification service and Firebase Cloud Messaging for notifications; RevenueCat for subscriptions; Sentry for crash reports; and an email provider that forwards support messages to our team. Apple and Google process payments for subscriptions bought through their stores. We may also disclose information if required by law or to protect rights and safety.

Data retention

We keep your information while your account is active. When you delete your account, your profile, reminders and nudges are deleted straight away — including nudges you exchanged with other people, which disappear for them too. Photos, voice notes, your profile photo and any support screenshots are deleted within 30 days. If you contacted support, we keep the text of your message, no longer linked to your account, as a record of support requests. We may retain limited records for legal, security, or fraud-prevention reasons.

Security

Data is encrypted in transit. Access to your data is restricted by row-level security, so that — in general — only you and the people you interact with can see what's relevant to you. Photos and voice notes are stored privately and open only for the people in that nudge, through short-lived links. We take reasonable measures to protect your information.

Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. You can delete your account directly in the app, or contact tech@pokeo.online to exercise these rights.

Changes to this policy

We may update this policy as Pokeo evolves. We'll update the date above and notify you as appropriate.

Contact us

Questions about privacy? Reach us at tech@pokeo.online.